Before you start Check whether there are any pre intimated outages in your area Check your account balance and due date. If it is overdue, your service may be restricted. Restart your modem Turn your modem on and off at the power. If that didn’t work, remove the power cable from the back of your modem for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should settle into a stable pattern. Check your modem’s internet connection Check whether your modem’s Internet light is on/blinking. If it is on, you have an internet connection. Go to the next step. If it is off: Check that the cable connecting your modem to your wall socket is securely plugged in at each end. Restart your modem Check your WiFi connection If you are connecting to the internet via WiFi, try the following steps. Check that WiFi is on: Check your WiFi light. If it’s off, turn your modem’s WiFi button on. Make sure your computer / device also has WiFi turned on. Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect. Connect via ethernet cable Use an ethernet cable to connect your computer directly to your modem, then test your internet connection. If you can connect via ethernet, you have identified an issue with your WiFi setup. See your modem user guide for help with your WiFi connection. If none of the above steps fix the problem,get in touch with us.

If you’re home internet is running slower than expected, the first step is to check whether your service is being impacted by a network outage. If there is no know network outage, try testing your speeds at speedtest.net

Here are the minimum compatibility requirements for a computer to connect to broadband. Windows Windows 7 SP1 or above, with a working Ethernet port or WiFi adapter. MacOS Mac OS X 10.10 (Yosemite) or above, with a working Ethernet port or WiFi client

An IP address is a unique sequence of numbers that identifies any device connected to the internet. In most cases SCUD assigns dynamic IP addresses, where your device will receive a new IP address each time you connect. However, in selected circumstances you may need a Static IP that stays the same every time you connect. Contact us to check eligibility, to activate or remove a static IP address and to advise of any associated costs.

Disconnect the power supply from your modem. Wait 60 seconds and plug the power cord back into your modem
Ensure that LOS Light On DBC ONT Is Blinking Red Or Not, If Its blinking red then its issue from our side and If its not then last mile connectivity from scud network to your location is fine. Check wall sockets, power cables, internet and equipment are plugged in and are not damaged. If possible, try alternate cabling if available and/or replace damaged cabling. Restart your mobile, laptop, desktop or media devices i.e. TV’s, game consoles or set-top boxes.
Ensure WiFi is enabled; the WiFi light should be lit up Disable and then re-enable WiFi on your devices and modem (some modems will have a WiFi on/off switch).
Is there anything else I can try?
If you suspect that there’s an issue with your WiFi connection, connect using a LAN/Ethernet cable. This will rule out any potential wireless network issues. Factory reset your modem. You’ll need a small PIN to press down on the button If you’re still unable to connect to the internet, get in touch with one of our experts.

Make sure your browser and operating system are up-to-date Check if your device storage is approaching full capacity, which may affect its processing speed Disconnect all other equipment where possible and disconnect everything from your WiFi Network other than the device you’ll use for testing purposes Perform a speed test Run a test over WiFi and one via an Ethernet connection. If you have security software installed. You may wish to temporarily disable your anti-virus software and run an additional speed test. Try re-positioning your modem. If possible, the higher the better and away from obstructions. Dense material such as concrete or solid brick walls may interfere with your WiFi signal.